Get in touch
Feel free to get in touch with any questions about my photography or wall art prints. I am always happy to help and will get back to you as soon as possible.
I aim to respond to enquiries within 2-5 working days (Monday - Friday).
FAQs
Orders & Products
How are your prints produced?
Each print is professionally produced using high quality giclee printing processes on premium archival papers. I work with trusted professional print partners to ensure accurate colours, sharp detail, and long lasting quality. All prints are made to order and carefully prepared for safe delivery.
What sizes and products are available for prints?
I offer a range of print sizes and materials, including fine art paper, canvas, and framed options. Each product is professionally produced to ensure excellent detail, colour accuracy and longevity.
Can I order custom size or framing option?
Custom size or framing options may be available upon request. please get in touch via the contact form to discuss your requirements before placing your order.
How should I care for my prints?
To preserve print quality, display your prints away from direct sunlight and areas of high humidity. Using archival framing materials will help maintain colour and detail over time.
Delivery & Shipping
How long do printing and shipping take?
All prints are made to order. Standard prints typically take 2-5 working days to produced. Larger items such as gallery framed prints may take 5-10 working days due to additional production time.
Once ready, orders are shipped from the UK. Delivery times vary by location, including international destinations, and estimated timeframes are shown at checkout.
Will I receive order confirmation and tracking details?
Yes. Once your order is placed, you will receiving a confirmation email. When your print has been dispatched, you will receive a follow up email with shipping details and a tracking number (where available), so you can monitor your delivery.
Do you ship internationally?
At this time, online orders are available for United Kingdom (UK) customers only.
if you are based outside the UK and are interested in purchasing a print, please contact us directly by email and we will do our best to arrange international delivery options.
Will I need to pay customs or import fees?
Orders shipped outside the UK may be subject to import VAT, customs fees or handling fees charged by your local authorities. These charges are determined by your country's customs office and are the responsibility of the customer.
Please check your local customs regulations for more information.
What happens if I'm not available when my order is delivered?
If you're not available at the time of delivery, the courier will usually leave instructions to rearrange delivery or collect your parcel from a local depot. You can monitor delivery updates and options using your tracking information once dispatched.
Are there any charges for shipping?
Free UK shipping is included with all orders. The price shown at checkout is the final amount you'll pay with no hidden fees or surprise charges.
Returns & Issues
What happens if my print arrives damaged?
If your print arrives damaged or defective, please contact me within 5 days of delivery with clear photographs of the issue. Once reviewed, a replacement or refund will be arranged where appropriate.
Can I return or exchange a print?
Because each print is made to order, returns or exchanges are not accepted for a change of mind. If your order arrives damaged or defective, please contact me within 5 days of delivery so the issue can be reviewed.
What if I accidently order the wrong item?
If you realise that you have ordered the wrong print or size, please contact me as soon as possible. Orders can only be amended or cancelled before they enter production. Once printing has begun, changes may no longer be possible.
What happens if my order hasn't arrived?
Every physical item we ship includes secure tracking details, which will be emailed to you as soon as your order leaves the print lab. If your delivery window has passes and has not arrived, please contact me directly at adventurescenic@gmail,com
To help me resolve this for you as quickly as possible, please include:
Your order number
Your shipping address
Payments
What payment methods are accepted?
We accept major debit and credit cards, including visa, Mastercard, and American express. Payments are securely processed via stripe to ensure a safe and reliable checkout experience.
How long does it take to receive a refund?
If a refund is approved, it will be issued to your original payment method. Please allow 5 - 10 business days for the funds to appear in your account, depending on your bank or payment provider.
What currency will I be charged in?
All payments are processed in GBP (£). if you are ordering from outside the UK, your bank or card provider will automatically convert the amount into your local currency.
Will I be charged currency conversion fees?
Your bank or card provider may apply a small currency fee for international orders. Please check with your bank for details.
Events & Photo Sessions
Do you hold Public & Product Liability insurance ?
Yes, Adventure Scenic is fully registered and insured business.
I hold £5 million in Public Liability and Products Liability insurance, ensuring absolute safety and compliance for all our outdoor sessions, private bookings, event photography, and public market stalls.
A copy of my our insurance certificate can be provided upon request for any venue or event organiser.
How long do I need to cancel the booking for event or photo session?
If you need to cancel the photo session, please message me at least three days before the date of your original booking by email at adventurescenic@gmail.com
No refunds will be issued once this three day cancelation policy has passed.
How will you manage severe weather issues?
At Adventure Scenic, your safety is our top priority. If a severe weather warning is issued by weather forecast, planned events or sessions will be cancelled, as it is not safe to operate under hazardous conditions. For example, although some venues have indoor shelter, traveling in hazardous conditions still presents a major risk.
If you have paid in advance and a session is cancelled, you will be eligible for a full refund or a free reschedule.
Can I reschedule the event or session to a different date?
Yes, you can reschedule your event or photo session. Please let me know at least three days before your original booking to move it to different date for free. If we have an outdoor shoot scheduled and the weather is poor on that day, we can reschedule at shorter notice.
What happens if I couldn't pay before the event?
Please let me know at least three days in advance so we can discuss an alternative agreement. I completely understand that corporate budget cycles or unexpected funding delays can sometimes affect payments.
Once we formally agree on an adjusted payment plan or timeline, I will ensure your event photography still goes ahead exactly as planned.
Can I bring my child to a family photo session?
Yes, children and minors are very welcome. However, Adventure Scenic requires that Individuals under 18 are permitted to participate in family sessions only if their legal parent or guardian is physically present and remains in attendance for the entire duration of the shoot.
Unsupervised minors are strictly prohibited, and sessions will be cancelled immediately without a refund if this policy is breached.
Who owns the copyright to my photos?
I retain the full legal copyright to all images captured by Adventure Scenic. However, you are granted a personal licence to download, print, and upload your photos to social media anytime you want.
To protect your privacy, I will never upload your private gallery images to social media, use them for commercial marketing or sell them to third parties without your explicit permission.
Ordering process guide
Step 1: Choose Your Photograph
Browse through the available categories and select the image you would like printed.
Step 2: Select Size and Material
Choose the print size and material that best suits your space.
Step 3: Complete Your Purchase
Full payment is required before your order is processed. Once confirmed, your print will be carefully prepared and scheduled for delivery.
Step 4: Delivery
Delivery times vary depending on the product selected. An estimated timeframe will be provided at checkout so you know when to expect your order.